Orana Nursing Services are committed to providing high-quality Personal Care and Respite services. We are committed to acting with honesty and integrity in working towards the objective to deliver quality services that satisfy the needs of our clients and their families.
We understand the significance of maintaining independence in the familiar environment of one's own home. That's why we provide our clients with the necessary care and support through our home care services, enabling them to live independently with comfort and confidence.
Continuity We understand the significance of maintaining independence in the familiar environment of one's own home. That's why we provide our clients with the necessary care and support through our home care services, enabling them to live independently with comfort and confidence.
Compatibility When pairing our caregivers with clients, we strive to ensure an excellent match, considering both the essential skills and shared interests. This approach assures our clients and their families that they will feel safe and comfortable in the company of caregivers whose companionship they will appreciate.
Customer Service and Communication Since 1984, we have remained a family-owned and operated company, where we extend the same care and support to our clients as we would to our own family members. We prioritize active listening and engage in personalized conversations to ensure comprehensive support for both our clients and their families. Additionally, we collaborate closely with lead clinicians and external stakeholders to develop tailored support plans that address the unique needs of our clients.
Confidence Delivering exceptional service necessitates exceptional caregivers, which is why we dedicate resources—including time, effort, and funds—to ensure this standard. Prior to undergoing our industry-leading training, all our caregivers undergo a thorough selection process. They also benefit from ongoing learning opportunities and annual update training, guaranteeing that they possess the necessary skills, confidence, compassion, and values to provide our clients with the highest level of care.
Compliance Our Quality and Safeguarding team diligently maintains compliance with legislation and policies, ensuring that we consistently deliver high-quality care.
OUR OBJECTIVES:
Providing tailored services that address the specific needs of each service user.
Upholding our clients' lifestyle, skills, and autonomy, while promoting independence and choice.
Ensuring equitable delivery of services in accordance with agreed-upon contract terms.
Respecting the individual needs and values of each client, including their beliefs, diversity, religion, culture, race, ethnicity, sexuality, sexual orientation, status, disabilities, or impairments.
Delivering services flexibly and attentively, without bias, while upholding clients' rights to independence, informed choices, privacy, preferences, and dignity.
Recruiting, training, and supporting social care workers to provide high-quality service.
Operating and managing the service efficiently, maximizing value for both the Social Services Department and service users and their families.
Matching designated social care workers as closely as possible to clients' needs, with flexibility for changes if compatibility
Conducting risk assessments for occupational and environmental health and safety hazards in clients' homes before care commences, promptly reporting concerns to the service purchaser and client, with stakeholders provided copies upon request. Any changes in circumstances require reassessment.
Ensuring all service users receive written information on organizational services, procedures for complaints, compliments, and complaint resolution, and how to access them.
Maintaining equality of opportunity throughout all levels of service delivery and management.